At CharterCharm Appliance Repair, we are committed to safeguarding the privacy of our website visitors. This privacy policy outlines how we collect, use, and share the information you provide to us through our website. By using our website or submitting a service request, you agree to the terms outlined in this policy.

Information Collection: We collect personal information, such as your name, phone number, and email address, when you submit a service request through our call request form. This information is used to respond to your requests and provide our services. We also collect non-personal browsing data through the use of cookies and web beacons to enhance the user experience on our website. These data are aggregated and do not personally identify you.

Information Usage: The personal information you provide is used strictly for service-related purposes, including contacting you about service appointments, updates, and customer support. We may use non-personal data for site analysis, improving our services, and tailoring our website content.

Information Sharing: We share your information only with our trusted partners who assist us in operational and service needs. These partners are obligated to protect your information, and they use it solely for completing their obligations to us. Your information is never sold to third parties for marketing purposes.

Communications: By submitting your information, you consent to receive service-related communications from us and our partners via phone, email, or text. If you wish to opt-out of these communications, you may contact us at (626) 248-8874.

Dispute Resolution: By using our website or services, you agree to waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or the services provided by CharterCharm Appliance Repair. The maximum compensation for any claims related to our website or services is limited to $100. Additionally, you agree to bear your own legal fees and expenses in the event of a dispute.

Security: CharterCharm Appliance Repair employs reasonable security measures to protect your personal information. However, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Changes to the Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices. We encourage you to review this policy periodically for any updates.

By using our website, you acknowledge that you have read and understood this privacy policy and agree to its terms. If you have any questions or concerns about this policy, please contact us.